Privacy Policy

Gadget Convert (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and share personal data when you visit www.gadgetconvert.com, request a quote, contact us, or sell a device to us.

We are based in Swindon, UK and operate as a sole trader.

Data Controller: Gadget Convert
Phone: 01793 939245
Email: gadgetconvert@gmail.com
Location: Swindon, UK

1) What personal data we collect

A) Data you provide via our website (quote / contact forms)

When you submit a form on our website, we collect:

Name
Email address
Phone number
Your message and any device details you choose to include

B) Data you provide after we contact you (WhatsApp / phone / email / text)

To complete a quote, collection or payment, we may later collect:

Collection/return address
Bank details (to pay you by bank transfer)
Device information such as model/spec, condition, IMEI/serial number, and photos
Proof of ownership and/or photo ID (sometimes, usually for high-value items or where verification is needed)

C) Data collected automatically when you use our website

We may automatically collect:

IP address, device type, browser type, pages visited, approximate location, referral source
Cookie identifiers and analytics data

D) Data relating to your communications

If you contact us, we may keep records of messages and replies, including WhatsApp messages, emails and call notes. Calls may be recorded for training and quality purposes where appropriate.

2) How we use your data (and our lawful bases)

We only use your data when we have a lawful basis under UK GDPR.

A) To provide quotes and complete the service (Contract)

Respond to your quote request
Arrange collection/postage and returns
Inspect and process your device
Make payment by bank transfer
Lawful basis: Contract (to provide the service you request)

B) Customer service and communication (Contract / Legitimate interests)

Contact you about your quote, collection, delivery, inspection and payment
Resolve issues and manage returns
Lawful basis: Contract and Legitimate interests

C) Fraud prevention and protecting the business (Legitimate interests)

Verify identity/ownership in certain cases
Check IMEI/serial details where necessary
Lawful basis: Legitimate interests

D) Legal and accounting (Legal obligation)

Keep transaction and payment records for tax/accounting purposes
Lawful basis: Legal obligation

E) Website analytics and performance (Legitimate interests / Consent)

Understand how visitors use our website and improve it
Lawful basis: Consent (for non-essential cookies) and Legitimate interests (essential operations)

3) Cookies, consent & analytics

Cookie consent

We use a cookie consent banner that allows you to manage your preferences. You can also control cookies in your browser settings.

Analytics

We use Google Analytics and Wix Analytics to understand how visitors use our website (e.g., pages visited, time spent, how users found the site). These tools may use cookies and similar technologies.

Google and Wix may process usage data in line with their own privacy policies. We use analytics to improve website performance and content.

4) WhatsApp (third-party service)

If you contact us via WhatsApp or use a WhatsApp click-to-chat button, your messages and related data will be processed by WhatsApp/Meta under their own terms and privacy policies. We use WhatsApp mainly to respond to quote requests and arrange collections/postage.

5) Who we share your data with

We do not sell your personal data and we do not share your data with third parties for their marketing.

We may share data only where necessary to run our service, including with:

Wix (website hosting, forms, and site services)
Google Analytics (website usage analytics)
Courier/collection providers (to collect/return devices and provide tracking)
Professional advisers (e.g., accountants) where required
Banks/payment processing (to make a bank transfer payment to you)

We only share what is necessary and expect service providers to protect your data.

6) International transfers

Some service providers (e.g., analytics or website platforms) may process data outside the UK. Where international transfers occur, we use appropriate safeguards required under UK GDPR.

7) How long we keep your data (Retention)

We keep personal data only as long as needed for the purposes in this policy.

Quote-only enquiries (no sale)

We keep your quote enquiry details for up to 24 months, then delete or anonymise where appropriate.

Completed sales and payments

We keep transaction/payment records for up to 6 years for tax/accounting and legal purposes.

ID/proof of ownership (where collected)

We keep this only as long as necessary for verification and dispute/fraud prevention, then delete securely.

Messages and communications

We may keep communications for customer support, dispute resolution and fraud prevention, in line with the timeframes above.

8) How we protect your data

We use reasonable security measures to protect your data, including access controls and secure handling of information. No system is 100% secure, but we take steps to reduce risks.

9) Your rights (UK GDPR)

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion (where applicable)
Restrict or object to certain processing
Withdraw consent for cookies/marketing where applicable
Data portability (in certain cases)

To exercise your rights, contact us via:

Email: gadgetconvert@gmail.com
WhatsApp, phone, or website contact form (we may then ask you to verify identity)

We may request verification to protect your data.

10) Children’s privacy

Our services are intended for people aged 18+. We do not knowingly collect personal data from children.

11) Automated decision-making

We do not use automated decision-making that has legal or similarly significant effects.

12) Complaints

If you have concerns, contact us and we’ll try to resolve it. You can also complain to the UK regulator: the Information Commissioner’s Office (ICO).

13) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date.

If you want, I can also write a short cookie banner wording for Wix (so it matches this Privacy Policy perfectly), plus a one-paragraph “Privacy notice” to place under your quote form submit button.

I want to copy and paste this on to wix - give me the right format

Absolutely — here’s a clean Wix-ready format (headings + short paragraphs + bullets).
Just copy/paste this into your Wix page and set the top line as your page title. Replace the Last updated date when you publish.

PRIVACY POLICY

Last updated: [DD Month YYYY]