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Device Condition & Returns Policy

This Device Condition & Returns Policy explains how Gadget Convert (“we”, “us”, “our”) assesses device condition and how returns work for local collections and posted-in devices. This policy applies to all quotes and trade-ins arranged through www.gadgetconvert.com or by contacting us directly.

If anything in this policy conflicts with our Terms & Conditions, the Terms & Conditions take priority.

1) Device condition and quotes

All quotes are based on the device details you provide, including:

  • Model/spec (e.g., storage, connectivity)

  • Condition (cosmetic + functional)

  • Any faults or damage

When we inspect the device, it must match the details provided. If it doesn’t, the offer may be revised or the trade-in may be cancelled.

2) Condition grading (how we classify devices)

We use the following condition categories:

New

  • Sealed/unopened in original packaging OR

  • Opened but unused (like new)

  • No signs of wear

  • Fully working

Excellent

  • Fully working

  • Very light signs of use only

  • No cracks

  • No significant dents

Good

  • Fully working

  • Normal wear and tear (scratches/scuffs)

  • No major cracks

  • No major faults

Poor

  • Any functional issue and/or significant damage, including but not limited to:

    • cracked screen/back

    • heavy dents/scuffs

    • screen burn, dead pixels, lines

    • liquid damage indicators

    • battery issues / poor battery performance

    • Face ID/Touch ID / fingerprint not working

    • charging port issues

    • camera faults

    • speaker/mic faults

    • network/SIM faults

    • missing parts or damage affecting use

    • any other undisclosed issue

Tip: If you’re unsure, select a lower condition or disclose faults upfront to avoid delays and revised offers.

3) What we check during inspection

We may check (where relevant):

  • Model/spec confirmation

  • Screen condition and display performance

  • Cameras, speakers, microphones

  • Charging, ports and battery performance

  • Buttons and sensors (including Face ID/Touch ID where applicable)

  • Connectivity (Wi-Fi/Bluetooth/cellular where applicable)

  • Signs of liquid damage

  • Any faults not declared

  • Device identifiers (IMEI/serial number where applicable)

4) Locked / blocked devices (not accepted)

We do not buy:

  • Blacklisted phones

  • iCloud / Activation Locked devices

If the device has any lock or restriction (e.g., iCloud/Google FRP/Samsung lock/MDM profile):

  • We will contact you and give you up to 72 hours to remove the lock/profile.

  • If it’s not removed within 72 hours, we cancel the trade-in and return the device (see Returns).

5) Local collection inspection (Swindon + 15 miles)

For local collections (Swindon and surrounding areas up to 15 miles):

  • We usually inspect at the doorstep.

  • Inspection typically takes under 10 minutes, and can take up to 30 minutes in some cases.

  • If the device matches your description, we pay by bank transfer on collection.

  • If it does not match, we may revise the offer or cancel the trade-in.

Change of mind (local): You can cancel before collection at no cost.

6) Posted-in inspection timing

For posted-in devices:

  • We aim to inspect the same day it’s delivered, otherwise within 24 hours.

  • If the device matches your description, we pay by bank transfer as per our Terms.

Change of mind (posted): If you change your mind after posting (before inspection), we can return the device, but return postage is paid by the customer.

7) Revised offers (if condition differs)

If the device differs from what you described, we will issue a revised offer explaining why.

You have 72 hours to respond:

  • If you accept: we pay the revised amount.

  • If you reject: we cancel the trade-in and return the device (see Returns).

  • If you don’t respond within 72 hours: we cancel and return the device.

8) Returns policy

A) Returns due to revised offer / rejection / cancellation

If the trade-in is cancelled (including rejecting a revised offer or no response), we return your device:

  • Free of charge

  • Royal Mail Tracked 24

  • Returned to the original address used for collection/postage

B) Change of mind returns (posted items)

If you change your mind after posting (before inspection), we can return the device, but:

  • Return postage is paid by the customer

C) After payment (final sale)

Once you have been paid, the sale is final and we do not accept returns.

9) SIM cards, memory cards and accessories

You must remove SIM cards and memory cards before handing over or posting your device.

We are not responsible for items left inside devices. Any SIM cards, memory cards, cases, or accessories left with a device may be disposed of during processing and may not be recoverable.

10) Packaging responsibility (posted items)

If you post your device, you are responsible for packaging it securely. Damage in transit may affect the offer.

We recommend:

  • bubble wrap + sturdy box

  • tracked/insured postage for higher-value items

11) Contact us

Gadget Convert
Phone: 01793 939245
Email: gadgetconvert@gmail.com
Location: Swindon, UK

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